Publish straight away, or approve first
By default a post goes live as soon as it is submitted, which keeps momentum and suits most boards. Turn on Require approval before posts go live in a board's settings and posts from customers wait in the moderation queue, with the status Pending approval, until someone on your team approves them. Posts from your own team skip the queue.
Approval suits regulated industries, boards linked from a busy public page, and the first weeks of a board while you learn what arrives.
- 1Open Admin, then Boards, and edit the board.
- 2Tick Require approval before posts go live.
- 3Save. New posts from customers now appear in Admin, then Moderation, until they are approved.
Approving and rejecting
The people who moderate are notified when a post is waiting. From the queue, approve a post to publish it, or reject it with a reason; either way the author is told the decision, and a rejection carries the reason you gave. Rejected is also one of the board statuses, so the decision stays visible on the post.
The word list
Each workspace has a word list under Settings, then Moderation settings, empty until an admin adds words. Matching is whole-word and ignores case, and it applies to everyone, including your team and imported content.
A post that contains a listed word is held in the approval queue for review, even on a board that does not otherwise require approval. A comment that contains one is blocked, and the author is told why.
Banning someone
Ban a person by email address with a reason, from the same Moderation settings page. A banned person can no longer post, comment or vote in your workspace; they can still read the board, and what they posted before the ban stays visible unless you remove it. Unban them from the same list.
Removing posts and comments
Delete removes a post or comment. On someone else's post, Delete also offers Remove as spam, which records the removal as spam rather than an ordinary clean-up. From the admin Posts inbox you can select several posts and delete them in one go. A deleted comment leaves a short placeholder, so the replies under it still make sense.
Deleted posts go to the trash rather than disappearing at once. If something is removed by mistake, Looph support can restore it within 30 days.
Spam and rewards
When rewards are on, Remove as spam takes back the points the author earned for that post or comment, so posting noise for points does not pay. Daily earning caps, holds on new accounts and a minimum length for paid posts and comments limit what any one account can earn in the first place.
What is not automatic
Looph does not filter spam on its own on the web board: there is no automatic rate limiting, link throttling or flood detection there, and posts are never hidden without a person deciding. The protections are the ones described above: sign-in to post or vote, the word list, approval before posts go live, per-board limits on who can post, and bans.
If a public board attracts spam, the quickest fixes are to turn on approval for that board, add the recurring words to the word list, or set Who can post to workspace members only while you deal with it.
A short posting policy
A few lines that customers see before they post, in the board description or your help centre, prevent most moderation work: what the board is for, what belongs in support instead, and that duplicates will be merged. People follow a rule they can see far more readily than one they discover when their post is rejected.
When you reject or close something that is on topic, give a sentence of reason. Other customers read those replies, and a visible, consistent rule is what keeps a public board civil without heavy-handed moderation.