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Migration

Move your feature requests to Looph

Move your feature requests to Looph with a CSV import: each post's title, details and status come across onto the board you choose, up to 2,000 rows at a time. Votes, comments and voter accounts do not carry over yet, so plan the switch around that.

Export to switch-over
5 steps
Rows per import
2,000
Title, details, status
3 columns
From any tool
CSV

What comes across

What comes across, and what does not yet

  • Post titles
  • Post details, as plain text
  • Statuses, mapped onto Looph's
  • The board each post lands on

Not imported yet

  • Votes and voter accounts
  • Comments
  • Original authors and creation dates
  • Tags
  • Redirects from old post links

Five steps

How the migration runs

  1. 1

    Export from your current tool

    Export your posts as a CSV from your current tool. Canny, Frill and Nolt each document a CSV or spreadsheet export; any spreadsheet with a title per row works too.

  2. 2

    Shape the file

    Keep three columns: title (3 to 200 characters), details and status. Map each old status onto one of Looph's: Open, Under review, Planned, In progress, Complete, Closed or Rejected. You can rename those labels afterwards, so Complete can read Shipped.

  3. 3

    Import into a board

    In the team area, choose the board and upload the file. Each import takes up to 2,000 rows, and the posts are created under the name of the teammate who runs it. Split a larger export into several files, one per board if you are splitting boards. CSV import is on Starter and above, and on every new workspace during its 14-day Business trial.

  4. 4

    Tell your voters where to go

    Votes and comments stay behind, so post a note on the old board and email its most active voters a link to the new one. Each person votes again with their own account, which rebuilds the ranking from people who still care.

  5. 5

    Run both, then switch over

    Keep the old board read-only for a couple of weeks while votes build up on Looph, point the links in your product and help centre at the new board, then cancel the old tool.

Questions

Migration FAQ

Each row becomes a post with its title, details and status, on the board you choose, authored by the teammate who ran the import. Votes, comments, original authors, dates and tags are not imported, and nothing redirects old links, so plan to point people at the new board.

Not directly. Export a CSV from the old tool, keep the title, details and status columns, and import that file. The import guide walks through it.

Up to 2,000 rows per import. For a larger board, split the export into several files and import them one after another.

Yes. Voting and posting on Looph need a sign-in with an email and password or a Google account. Accounts from your old tool do not come across, so ask your most active voters to sign in and vote again.

Yes. Keep the old board read-only for a couple of weeks while votes build up on the new one, then switch your links over and cancel the old tool.

Start collecting feedback in five minutes

Free forever on one board, with unlimited members and a 14-day Business trial. No credit card, no sales call.

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