Use case
Internal IT and tooling request boards for employees
Replace the IT request spreadsheet with a private, votable board that employees search before filing a duplicate, and an internal roadmap of planned work.
- Steps in the loop
- 4
- Members
- Unlimited
- To first board
- < 10 min
- To start
- Free
The problem
What this usually looks like today
IT and internal tools teams get the same request five different ways — a Slack message, a form, a hallway conversation — with no way to see what's already been asked or what's already planned. Employees don't know if their request is queued, ignored or already shipped, so they just keep asking.
The loop
How Looph handles it
Four moves, one workspace — no re-entry between them.
- 01Run a private board open only to your company's email domain, where employees search before submitting and similar requests appear as they type a title, cutting duplicates at the source.
- 02Let employees upvote existing requests (new laptop policy, tool access, internal app fixes) so IT prioritizes by demand.
- 03Show an internal roadmap of planned IT and tooling work so 'did anyone see my request?' has a self-serve answer.
- 04Announce completed changes via changelog so employees know when a fix or new tool actually went live.
A worked example
An IT team with six hundred requesters
An illustrative team, not a customer story. Every step uses features described in the docs.
An IT team of five supports six hundred employees. Requests arrive by Slack message, web form and hallway conversation, and the same request often arrives five times.
IT runs a private board for employees, with tags for hardware, access and software. Similar requests surface while someone types a title, so most would-be duplicates become votes on the existing post. A roadmap of planned and in-progress work answers "did anyone see my request?" without a ticket.
When a new tool goes live, a changelog entry notifies everyone who voted for it. A private board and six hundred employees who vote fit Starter, at $19/mo, which includes 1 private board and 1,000 tracked voters.
Questions
Frequently asked
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Related
Features and templates for this workflow
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