Support desks

Intercom integration

Coming soon: capture feature requests where support conversations already happen, in Intercom.

Status: Coming soon
Planned connection: Native

Workflows

What you will be able to do with Intercom

Coming soon. The Intercom integration is not available yet; this page describes how it is planned to work and what you can use in the meantime.

01Teammates will be able to link an Intercom conversation to a Looph post with a /feedback command typed as an admin note.
02From the same conversation, they will be able to add a note to the linked post or change its status.
03Looph already closes the loop itself: status changes and linked changelog entries notify every follower by email and in-app, so shipped news doesn't depend on someone reopening a chat.

Available today

What you can do today

Support teammates can turn an Intercom conversation into a Looph post today with the Looph Chrome extension, filed under the customer who asked. The extension is installed unpacked for now; a Chrome Web Store listing is coming soon.

1Invite your support teammates to Looph as members, and in the Roles tab on the Members page give members the People permission, which filing a post under a customer's name needs. Admins have it already.
2Each teammate downloads the extension from Looph's extension page, loads it in Chrome as an unpacked extension and signs in.
3In the conversation, select the customer's words and right-click Send to Looph. The post form opens with the selection in it.
4Choose the customer, or add them by email, then the board and tags. If a matching post appears as you type the title, add the text to it as a comment or internal note instead of starting a duplicate.
5Add the post's link to the conversation as a note and follow the post. When its status changes, the customer is told by Looph directly if they follow it, and the teammate is told too.

Coming soon

How it will work

The Intercom integration is coming soon. It cannot be connected yet, so nothing on this page can be set up today.

It is designed around Intercom's admin notes: a teammate types /feedback status, link, unlink or note in a conversation, and Looph acts on the linked post, writing a status change to its history and notifying its followers as usual.

Setup

Setting up Intercom: what to expect

1Once it launches, a workspace Owner or Admin will connect Intercom from Settings, then Integrations, and approve Looph's Intercom app.
2Your support team will then use /feedback commands in admin notes.

For what you can build today, see the API and webhooks reference.

Plans

Which plans include Intercom

None yet: the Intercom integration is coming soon, so no plan includes it today. When it launches, this page and the pricing page will say which plans do.

Questions