Support desks

Zendesk integration

Coming soon: turn repeated Zendesk tickets into a single votable request instead of ten duplicates.

Status: Coming soon
Planned connection: Native

Workflows

What you will be able to do with Zendesk

Coming soon. The Zendesk integration is not available yet; this page describes how it is planned to work and what you can use in the meantime.

01A Zendesk connection is planned to link tickets to Looph posts, so agents can see which request a ticket belongs to.
02When a linked post changes status, the agent will be able to see it from the ticket and tell the customer.
03Merging duplicates works today and will carry over: votes, comments and followers move to the canonical post, and someone who voted on both is counted once.

Available today

What you can do today

Support agents can turn a Zendesk ticket into a Looph post today with the Looph Chrome extension, filed under the customer who asked. The extension is installed unpacked for now; a Chrome Web Store listing is coming soon.

1Invite your support agents to Looph as members, and in the Roles tab on the Members page give members the People permission, which filing a post under a customer's name needs. Admins have it already.
2Each agent downloads the extension from Looph's extension page, loads it in Chrome as an unpacked extension and signs in.
3In a ticket, select the customer's words and right-click Send to Looph. The post form opens with the selection in it.
4Choose the customer, or add them by email, then the board and tags. If a matching post appears as you type the title, add the text to it as a comment or internal note instead of starting a duplicate.
5Paste the post's link into the ticket as an internal note and follow the post, so the agent hears when its status changes and can tell the customer.

Coming soon

How it will work

The Zendesk integration is coming soon. It is listed as Coming soon in Looph's settings and cannot be connected yet, so nothing on this page can be set up today.

Setup

Setting up Zendesk: what to expect

1Once it launches, a workspace Owner or Admin will connect Zendesk from Settings, then Integrations.

For what you can build today, see the API and webhooks reference.

Plans

Which plans include Zendesk

None yet: the Zendesk integration is coming soon, so no plan includes it today. When it launches, this page and the pricing page will say which plans do.

Questions